If you or someone in your organization is unable to locate an email from Zeck, you've come to the right place. Here are some tips to help track it down (it should be really easy).
Included in this article:
- Check Social, Promotions, and Spam folders (or search for zeck@zeck.app in your mailbox)
- Confirm the recipient's email address is correct
- Whitelist the Zeck domain/email address
- Check company firewall and spam settings
- Add Zeck as a contact to solve moving forward
1. Check Social, Promotions, and Spam folders.
If Zeck emails aren't in your Inbox, they've most likely been routed to another folder. Be sure to check your Social, Promotions, and Spam folders especially.
Or, you can search for zeck@zeck.app in your mailbox. All automated Zeck notifications come from this email address, so that should pull it up without having to do any digging.
If that doesn't work...
2. Confirm the email address is correct.
Sometimes it really is that simple. Hop into your People tab to confirm that the email address is accurate and spelled correctly.
If you find that the email address is incorrect, remove the existing user and then re-add with the correct email address.
If you've searched everywhere, double checked the email address, and it's still nowhere to be found...
3. Whitelist the Zeck domain/email address.
Let your mailbox know we're cool by whitelisting Zeck:
- @zeck.app
- zeck.app
- zeck@zeck.app
Whitelist on Gmail
- Log in to your Gmail account
- Click the gear icon in the top-right
- Select Settings
- Click the Filters and Blocked Addresses tab
- Click Create a New Filter
- In the pop-up window, enter our domain - @zeck.app
- Click Create Filter.
- Check Never send to Spam box
- Click Create Filter
If this doesn't work, please refer to official Gmail Help Documentation
Whitelist on Outlook
- Log in to your Outlook Inbox
- At the top of the page click Settings > Mail
- Under Option, select Block or Allow
- Add zeck.app to the Enter a sender or domain here text box
- Press Enter or select the Add icon
- (Optional) Select the Trust email from my contacts check box to treat email from any address in your contacts folders as safe
- Click Save
If this doesn't work, please refer to official Outlook Help Documentation
Whitelist on iCloud (.me)
- Log into your iCloud webmail account
- Click the Actions/Settings gear icon, usually in the sidebar
- Click Add a Rule
- Set the filter: if a message is from our email sending addresses then move to your inbox
- Click Done
If this doesn't work, please refer to official iCloud Help Documentation
In rare-but-not-impossible cases, it may be necessary to...
4. Check company firewall and spam settings.
If the email account in question is managed by an organization, you may need to connect with the IT team to resolve. This is typically only applicable to large companies dealing with sensitive information, like web security or healthcare, where strict firewalls or spam-filtering options are set up to prevent emails from "unknown" senders from being delivered.
In this case, you can either:
- Send a request to the IT team to whitelist the Zeck.app domain
- Use an alternate email for the individual
And once everything is solved...